Terms of Service

1. The Service

The Service is a platform that enables musicians to receive song requests and tips from live audiences through QR codes. The Service is operated from the United States and provided on an “as-is” basis.

2. Eligibility and accounts

You must be at least 18 years old and legally able to form a binding contract in your jurisdiction to create a musician account. You are responsible for:

• Providing accurate information and keeping it current.
• Maintaining the confidentiality of your sign-in credentials.
• All activity that occurs under your account.

One person or entity per account. We may suspend or terminate accounts that violate these Terms.

3. Song requests and tips

Submitting a song request through Scan to Request a Song is always free. Listeners may also choose to send the musician a tip. Tips are paid directly from the listener to the musician through the musician’s own Venmo or Cash App account. We are not a payment processor, money transmitter, or merchant of record for tips, and tip money never passes through our systems or bank accounts.

• How tipping works. If a musician has configured a Venmo handle, a Cash App handle, or both in their profile, listeners see those options after submitting a request and can tap through to Venmo or Cash App to send a payment directly. Musicians can add or remove a handle at any time from their profile.
• No platform fee on tips. We do not take a percentage of tips. Our revenue comes from the musician’s subscription, not from tips. Any fees Venmo or Cash App may charge are governed by those services’ own terms.
• Self-reported records. After tapping a tip option, the listener may tell us what amount they sent and which app they used. We store that self-reported amount and method so the musician has a convenient record alongside the request, but we do not verify that any tip was actually sent, received, or in the reported amount. The musician should confirm receipt in Venmo or Cash App before treating a tip as real.
• Refunds and disputes. Because tips are sent directly between the listener and the musician, we have no ability to refund, reverse, capture, or dispute a tip. Any refund request, dispute, or chargeback is between the listener, the musician, and Venmo or Cash App under those services’ terms. The musician is solely responsible for deciding whether to refund a tip and for doing so through the same app the listener used.
• No escrow or holding of funds. We do not hold, escrow, or safeguard any tip money at any point. We do not issue payouts to musicians for tips; musicians receive tips directly in their Venmo or Cash App accounts on those services’ schedules.

4. Subscription

Musicians pay a recurring subscription fee to use the Service after a free trial. Subscription billing is handled by Stripe, Inc. (“Stripe”), and by subscribing you also agree to Stripe’s Services Agreement. Subscriptions renew automatically until canceled. You may cancel at any time through your account; cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods. The subscription is a separate agreement from any tips a musician receives from listeners; tip activity has no effect on subscription billing.

5. Your content

You retain ownership of the content you submit (songs, setlists, show names, venue names, notes, profile information). By submitting content you grant us a non-exclusive, worldwide, royalty-free license to host, store, display, and transmit that content solely for the purpose of operating the Service. You represent that you have the rights to any content you submit.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to reverse engineer, decompile, or probe the Service for vulnerabilities other than through a coordinated disclosure.
• Interfere with or disrupt the Service or its underlying infrastructure.
• Use the Service to harass, defame, or infringe the rights of others, or to transmit unlawful, hateful, or explicit content.
• Submit song requests, notes, or venue information that are illegal, threatening, or infringing.
• Misrepresent tip activity, interfere with subscription billing, or otherwise attempt to defraud the Service, a musician, or another user.

7. Intellectual property

The Service, including its design, code, and trademarks, is owned by us and protected by intellectual property laws. Except for the limited license to use the Service granted in these Terms, no rights are transferred to you.

8. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, for violations of these Terms, for legal reasons, or for actions that jeopardize the Service or other users. Provisions that by their nature should survive termination (including ownership, limitations of liability, and dispute resolution) will continue in effect.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNT YOU PAID US IN THAT PERIOD, OR $50, WHICHEVER IS GREATER.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Service, your content, or your violation of these Terms or applicable law.

12. Governing law and dispute resolution

These Terms are governed by the laws of the United States and the State in which the Service operator is organized, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms will be resolved in the courts located in that State, and you consent to personal jurisdiction there. To the extent permitted by law, you waive any right to a jury trial and to participate in a class action.

13. Changes to these Terms

We may modify these Terms from time to time. Material changes will be highlighted on this page with a new “Last updated” date. Your continued use of the Service after an update constitutes acceptance of the revised Terms.

14. Contact

Questions? Email support@scantorequestasong.com.